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July 19, 2023

Conversion Rate: Understanding Your Marketing Performance

Conversion rate plays a pivotal role in measuring the success of your marketing campaigns. Now let's dive deep into understanding Conversion Rate and how it can help you improve your marketing strategies. 

The formula for Conversion Rate is:

Conversion Rate = (Number of conversions / Total number of visitors) x 100%

As you can see, calculating conversion rate is completely straightforward process. But in order to interpret your results, and know if your conversion rate is good or bad, you need to know your industry benchmark. 

Know Your Benchmarks

Conversion rates vary across different industries to a great degree. Understanding industry-specific conversion rate benchmarks is therefore crucial. It helps set realistic expectations, benchmark performance against competitors, and identify areas for improvement. By analyzing the factors that contribute to lower conversion rates in specific industries, we can unleash tailored strategies that address customer concerns, streamline the conversion process, and optimize marketing efforts.

Conversion rate is extremely complex and influenced by multiple factors. There is no simple rule, such as:  pricier items with longer sales cycle have the lowest conversion rate. You would be shocked to hear, that amongst niches with the highest conversion rate, there is not a single item that could be considered as impulsive or cheap purchase. Niches with the highest conversion rate are automotive, real estate, and travel industry. 

You can use our FREE Conversion Rate Calculator, that will give you insights on how you perform against industries benchmarks. By determining the percentage of visitors who convert into paying customers, this tool provides actionable insights to optimize your strategies and drive revenue growth.

Industry Insights on Conversion Rates

Industries such as retail or e-commerce usually also have higher conversion rates. This can be contributed to more linear relationship between an user intent to purchase and the ease of completing a transaction online. Users visiting e-commerce websites are often already in the buying mindset, leading to a higher likelihood of conversion.

On the opposite side of spectrum, industries like finance, insurance, and real estate expect much lower conversion rates. Complex decision-making processes, longer sales cycles that require stronger trust-building can all contribute to lower conversion rates. Customers in these industries demand extensive information, comparison shopping, and a sturdy foundation of trust before they're ready to take the leap. The conversion journey in these realms is a marathon, not a sprint. Similarly, service-based industries, such as consulting, healthcare, and professional services, also have lower conversion rates. Also in these arenas, conversion is not a simple transactional affair. Customers seek a deeper connection and personalized engagement before committing. The conversion path becomes a series of carefully crafted interactions that nurture trust and eventually lead to conversion.

It's important to note that even within each industry, conversion rate isn't consistent. Between different e-commences, the home and furniture industry has the highest conversion rate, followed by the food and beverage industry, and the sporting goods industry is reported to have the lowest conversion rate. But even within the same niche, the conversion rate will vary. For example luxury brands within the e-commerce realm, for instance, might flaunt different conversion rate benchmarks compared to their lower-cost mainstream counterparts. 

Knowing Your Conversions

First calculate your conversion rate using our calculator. Now that you know your conversion rate and how it compares to industry benchmarks, what can you do with this information? If your conversion rate ranks above average, congratulations! Focus on expanding your reach and generating more traffic to your website. Fuel your marketing machine with additional activities or increase your budgets to get the most out of your great conversion rate.

However, if your conversion rate falls below average, don't start spending more on advertising. Rather take a step back, read through the factors we have mention that influence conversion rate, and identify your biggest opportunities. Experiment with variations in pricing, messaging, offers, and website design to find the winning formula that resonates with your target audience and boosts conversions.

Making Marketing Predictions Out Of Your Conversion Rate

Your conversion rate can be a powerful tool for making marketing predictions and computing other essential metrics. For example, we can explore the relationship between conversion rate and CPA (Cost per Acquisition). 

We can start with conversion rate formula, and cost per acquisition formula, we have re-arranged to calculate Number of leads:

Conversion Rate = (Number of conversions / Total number of visitors) x 100%

Number of Leads = Total cost of marketing campaign / CPA

We can insert one into another and simplify it into:

Conversion Rate = [(Total cost of marketing campaign / CPA) / Total number of visitors] x 100%

This formula now shows how Conversion Rate and CPA are related. How is this useful? You can use this formula to calculate how much budget you need to achieve certain number of leads. Or re-arrange it a bit more, and you get a formula to forecast the number of leads you will receive with allocated budget:

Number of Leads = (Advertising Spend Budget / CPA) x Conversion Rate

And this is only the begging. Armed with the knowledge of your conversion rate, you hold the key to unlocking marketing success, and drive higher ROI for your business.

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