Customer Reference Programs

Turn Your Customers Into Your Brand's Promoters

Build your brand's reputation and trust with bespoke customer reference programs. Transform your satisfied customers into vocal advocates, amplify positive experiences to foster authenticity and credibility. And revenue.

Boost Your Brand Through Reputation, Trust, and Authority

We will help you create a structured approach to referral outreach, craft compelling customer reference materials, and strategizes their promotion to amplify your brand’s reach and impact.
Customer advocacy

Get More Positive Reviews

We devise a structured approach to pinpoint satisfied users and gather their feedback, transforming positive experiences into impactful reviews or testimonials. This strategy not only boosts your collection of genuine endorsements but also reinforces your brand's credibility and trustworthiness.
reference materials

Tell Stories of Your Success

Developing engaging case studies and video testimonials is a crucial part of customer reference programs. This includes conducting user interviews, crafting compelling case studies, producing video testimonials, and quotes that showcase customer success stories. Highlight the challenges, solutions, and results achieved through captivating storytelling only your brand can tell.
Referral Programs Promotion

Attract New Customers with Authentic Stories

We expertly promote these stories through multiple channels, including email marketing, social media, your website, and sales kits designed for your sales team. This multi-channel approach ensures your success stories reach and resonate with a wider audience, attracting new customers with the authenticity and credibility of real user experiences.

Do You Want To Get More Out Of Your Happy Customers?

Fill in the form and get a quote, or contact us via email.
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Frequently Asked Questions About Customer Reference Program Services

Customer references are a potent tool, offering social proof and credibility that can significantly influence potential customers' decisions. While the ideal number of satisfied clients to begin leveraging our services varies by industry, business size, and specific goals, even just one happy client can be a valuable asset. However, engaging an agency for a comprehensive customer reference program typically becomes more feasible and impactful with a larger base of satisfied customers.

For B2B businesses, which often require in-depth information and proof of success to secure prospective clients, having at least three detailed case studies is a solid foundation. These case studies should cover various facets of your offerings, ideally across different industries or applications, to showcase the versatility and effectiveness of your products or services comprehensively.

In contrast, B2C companies, where customer interactions are often more transactional, might focus on gathering a broader array of positive testimonials or reviews. Here, a target of at least 10 satisfied customers ready to share their experiences can serve as a good benchmark before considering an investment in a customer reference program managed by an agency.

E-commerce platforms or businesses that rely heavily on customer reviews may benefit from our services right from the start. We can assist in implementing a system that not only facilitates the collection of positive reviews but also effectively manages and responds to negative feedback, ensuring your online reputation remains strong.
Our customer reference services are flexible and designed to meet the specific needs and objectives of your business. We offer both monthly retainer models and one-time project engagements, allowing us to tailor our approach to your unique situation.

For ongoing support, strategy development, and the continuous generation and promotion of reference materials, a monthly retainer ensures consistent, dedicated efforts to build and maintain your customer reference program. This model is ideal for businesses seeking long-term growth and sustained impact from their reference initiatives.

Alternatively, for specific projects or to kickstart your customer reference efforts, a one-time project fee can be arranged. This option suits businesses looking for targeted support, such as creating a set of case studies, video testimonials, or launching a specific referral campaign.

Ultimately, the choice between a monthly fee or a one-time project depends on your goals, budget, and how you envision the role of customer references in your overall marketing strategy. We're here to advise on the best approach for your business and ensure your customer reference program delivers maximum value.
No, we do not offer services for the removal of negative reviews. We can help you monitor for negative reviews, or provide guidance on the best practices for engaging with dissatisfied clients. This can include how to respond to negative reviews constructively and turn potentially damaging situations into opportunities for demonstrating excellent customer service and commitment to continuous improvement.

Instead of focusing on removal, we can assist you in establishing a more effective system designed to minimize the risk of negative reviews. This includes strategies to encourage satisfied customers to share their positive experiences, thereby naturally highlighting the positive aspects of your service or product. Our goal is to help you build a robust online presence that reflects the true quality and value of your brand, focusing on genuine customer satisfaction and transparent communication.
We maximize the impact of every success story by delivering a comprehensive package of content formats, ensuring that each story is visible and consistent across all channels. Our holistic approach includes:

• Customer Interviews: In-depth discussions that reveal the customer's journey, challenges, and the successful outcomes achieved with your product or service.
• Case Studies: Detailed explorations that document the problem-solution-benefit narrative in a structured and engaging format.
• Video or Written Testimonials: Authentic testimonials capturing heartfelt customer experiences, available in both video for emotional impact and written form for quick consumption.
• One-Pagers: Concise, visually appealing documents summarizing key benefits and success metrics, perfect for quick distribution and understanding.
• Visual Teasers for Social Media: Eye-catching graphics and short videos designed to grab attention and spark interest on various social media platforms.
• Infographics: Visually engaging representations of customer success stories, highlighting key data points and outcomes in an easily digestible format.
• Banners for Emails: Custom-designed banners that incorporate into your email marketing campaigns, bringing success stories directly to your audience’s inbox.
• Video Stories: Dynamic short-form videos that tell the success story in a compelling, narrative-driven format, ideal for social media and presentations.
• Newsletters: Regularly distributed newsletters that feature success stories, updates, and insights, keeping your audience engaged and informed.
• Industry Portfolios: Curated collections of case studies and success stories organized by industry, showcasing your expertise and results in specific sectors.
• Sales Kit: Comprehensive tools and materials for your sales team, including success stories that can be leveraged during pitches and meetings.
• Custom Formats by Client Requirements: Tailoring our output to meet your specific needs, ensuring that the content aligns perfectly with your marketing strategy and objectives.

By utilizing all these formats and channels, we ensure that each customer success story is told in a coherent and engaging manner, significantly enhancing your brand's visibility and appeal.

The turnaround time for creating customer reference materials can vary depending on several factors, including the complexity of the project, the number of materials being produced, and the availability of the customers involved in the process. Typically, our process involves the following stages:
• Initial Consultation and Planning: A quick setup to outline your goals and the stories we'll tell.
• Customer Interviews and Content Gathering: Scheduling interviews with your customers, with time varying based on availability and content depth.
• Content Creation: Crafting the materials, which involves writing, designing, and producing content over a few weeks to a couple of months.
• Review and Approval: An iterative review process to ensure the content meets your expectations.
• Final Delivery: Preparing all materials for your marketing channels upon approval.

On average, the entire process from initial consultation to final delivery can take anywhere from 4 to 12 weeks. We strive to work efficiently while ensuring the highest quality and impact of the final customer reference materials. Should you have a specific timeline in mind, we're happy to discuss how we can accommodate your schedule and meet your project deadlines.
The cost of our services depends on the specific requirements of your project. The strategic development of program starts at 2.500 eur per project, and development of individual sucess story starts at 1.500 eur. 

Pricing varies based on several factors, including the volume of content to be produced, the complexity of the stories to be told, the range of formats required, and the level of promotion and distribution support needed.

To provide you with an accurate and detailed cost breakdown, we invite you to reach out to us directly. You can contact us via email at, or fill out our quote request form. By understanding your specific requirements, we can craft a personalized quote that aligns with your business objectives and budget considerations.

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